Capture the property details
Run the branch tasks
Show the next action
Each property has a clear owner and next step.
What we automate
All AI generated content goes through staff to approve or amend before going live or being published. Some of the things we've automated include:
Listing descriptions, where the agent inputs some approved information about the property, such as notes, photos, floorplan, EPC, title deeds etc., and we generate a first draft to publish to portals. The agent checks it's correct and approves or amends before publication.
Replies to enquiries: When a potential buyer asks about one of your active listings we'll reply with information from their listing, such as number of beds/baths and council tax. If we don't know the answer to their enquiry we'll get the negotiator involved.
Chasing Material Information: Consumer protection rules mean agencies have to provide buyers with certain information about a listing. We work out what we need to provide to the buyer and chase vendors/solicitors if we're missing anything.
Creating a valuation pack: When a valuer goes out to value a property we give them a link they can access in the field with recent sold prices, days on market, asking prices, similar properties, planning application history and other information to make a decision on valuation.
Vendor reports: We summarise the enquiries, viewings, viewing feedback etc. logged by negotiators and turn it into an update for vendors. These will be checked by the negotiator before sending.
Lettings automation: Our most common lettings automations include referencing, maintenance requests, such as triage, and lease renewals.
How do you integrate with our agency's CRM?
We'll work with whatever system you're using, though Reapit and Alto are the CRMs we've seen the most. We'll audit your existing process and see if we can integrate with your system. We'll need to make sure we have the right permissions and access to build out automations within your agency's existing processes.
Can you plug this straight into ChatGPT or other LLMs?
There are compliance and factual reasons why we need to be super-careful of how we implement these kinds of changes. For example, we need to be able to show where each piece of data in the final property description comes from. Tenure should be from title register, size from floorplan, EPC rating from the actual certificate etc. If we don't have a source we'll leave it blank. All drafts and changes are recorded and stored to build up a searchable audit trail of changes, who approved them and any manual edits.
Can you train your model on our listings and adapt to our writing style?
This is a question we get a lot, especially after the ChatGPT boom. Many people assume the standard no-training clause from vendors means no data is stored or used, which isn't necessarily the case. Before we start using vendor data we'll agree on the following:
What we can and can't do with the data
Where it's stored
How long we'll keep the data for
Will this save us money? How much does it cost?
Our aim is to free up admin-heavy roles to focus on revenue-generating work like listing and selling properties.
We charge a fixed amount to understand and agree which processes to automate, an ongoing cost based on AI model usage and an optional fee to keep tweaking and maintaining automations after launch.
Book an automation audit
We charge a small amount to carry out an initial branch audit to understand what we can automate for you. We'll visit a branch and talk about common tasks, check if we can integrate with your agency's CRM and assess data readiness, volume and risks. We'll agree what we can automate for you, prioritise those automations and implement them in one branch initially so we can tweak them with approval queues before rolling them out further. We're looking to work with estate agencies with multiple branches that have enough volume to make automation worth it and access to their own CRM. If that sounds like you get in touch and we can schedule an automation audit.